Shipment
Spain: maximum 10 working days
UE: maximum 12 working days
European countries that are not part of the European Union: maximum 12 working days
Oversea: maximum 15 working days
In case you need an urgent shipping, please contact us:
- Contact our costumer care service: info@mariakalkoff.com
or
- Contact our whatsapp: 0034/697912826 (Monday till Friday 11am – 18pm CET)
Returns & Refunds
If the client is not completely satisfied with his purchase, he can simply inform us immediately and return the item(s) within 14 days of receipt.
The item can be returned, if the item:
- is unused and with all its original garment tags still attached
- is clean and not modified
- is still in its original package (opened but original as sent by us)
Returns that do not meet our policy, will not be accepted and send back to you .
We will issue a refund upon receipt and an examination. The refund will be credited to the original payment method you used. Please note that refunds may take up to 10 working days to show on your account due to differing processing times between payment providers. The refund does not include the shipping fee.
Please keep in mind that we don’t accept any returns outside the European Union!
How to proceed a refund
If you want to return your item(s), you have the following options:
- Contact our costumer care service: info@mariakalkoff.com
or
- Contact our whatsapp: 0034/697912826 (Monday till Friday 11am – 18am CET)
Return orders should be send to the following address:
Maria Kalkoff
Calle las Begoñas 77, E-13
Urbanización Miramar
07840, Siesta, Santa Eulalia
Spain
In case your returned item doesn’t meet our policy, we will inform you via email and send the parcel back to the original address.
Shipping and return postage is down to the client.
Please note that the product is your responsibility until it is received and signed by or for us. We don’t take responsibility for parcels lost in transit. We recommend to send the return via a secure and traceable courier who can insure the parcel. We strongly encourage to obtain proof of posting and to keep it safe.
Extra community & oversea shipping
For orders placed outside the European Union, customs charges may be due and are the responsibility of the recipient.
To receive the package, the recipient must pay the possible taxes, duties and fees imposed by the laws of their country. It is a necessary condition to be able to receive the merchandise.
If the recipient refuses to pay the customs duty costs the package will not be shipped back to its origin and will be destroyed by the carrier! In that case the client/ recipient won’t receive any refund!
Please keep in mind that we don’t accept any returns outside the European Union
It is very important to add a telephone number to your order so that the carrier can reach you and notify you regarding your shipping!