Shipping & Returns

Shipping

All orders are carefully prepared and dispatched from Spain.

Estimated Delivery Times

  • Spain: up to 10 working days

  • European Union: up to 12 working days

  • European countries outside the European Union: up to 12 working days

  • Outside Europe: up to 15 working days

Please note that these are estimated delivery times and may vary depending on the destination, carrier, customs procedures or circumstances beyond our control.

IMPORTANT NOTICE: The accessories and styling pieces shown in our photoshoots are for styling purposes only. They are not included with the item and are not available for purchase.

Need an Urgent Shipment?

If you require an urgent shipment, please contact us before placing your order and we will do our best to assist you.

Customer Care: info@mariakalkoff.com
WhatsApp: +34 697 912 826
Monday to Friday, 11:00–18:00 CET

Returns & Refunds

If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and unworn, with all original garment tags still attached.

  • Be clean and in its original condition, without alterations or modifications.

  • Be returned in its original packaging. The packaging may have been opened, but must be the original packaging provided by us.

Items that do not meet these requirements will not be accepted and will be returned to the customer.

Refunds

Once we receive your returned item, it will be inspected to ensure that it meets our return conditions.

If the return is approved, the refund will be issued to the original payment method used for the purchase.

Please allow up to 10 working days for the refund to appear in your account, depending on the processing times of your payment provider.

Original shipping costs are non-refundable.

Please note that we do not accept returns for orders shipped outside the European Union.

How to Request a Return

To request a return, please contact our Customer Care team using one of the following options:

Email: info@mariakalkoff.com
WhatsApp: +34 697 912 826
Monday to Friday, 11:00–18:00 CET

Once your return has been approved, please send the item to:

Maria Kalkoff
Calle las Begoñas 77, E-13
Urbanización Miramar
07840 Siesta, Santa Eulalia
Spain

Return Shipping

The cost of return shipping is the responsibility of the customer.

The returned item remains the customer's responsibility until it has been received by us. We cannot be held responsible for parcels that are lost or damaged during return transit.

We strongly recommend using a secure, insured and fully trackable courier service and retaining your proof of postage until your return has been received and processed.

If a returned item does not meet our return requirements, we will contact you by email and the item will be sent back to the original delivery address.

International Orders & Customs

For orders shipped to countries outside the European Union, customs duties, import taxes and any additional charges imposed by the destination country are the sole responsibility of the recipient.

The recipient is responsible for providing a valid telephone number and email address and for responding promptly to any communication from the carrier or customs authorities regarding the shipment.

Payment of all applicable customs duties, taxes and fees is required in order to receive the parcel.

Unclaimed or Refused Parcels

If the recipient:

  • Refuses to pay the applicable customs duties, taxes or fees;

  • Cannot be contacted by the carrier due to incorrect or incomplete contact information;

  • Fails to respond to the carrier or customs authorities;

  • Fails to collect the parcel within the applicable collection period; or

  • Refuses or otherwise prevents delivery of the order,

the parcel may be held by customs, returned to the sender, abandoned or disposed of in accordance with the procedures of the carrier or the relevant authorities.

In any of these circumstances, the order will not be eligible for a refund.

Any costs incurred by us as a result of an unclaimed, refused or undeliverable international shipment, including customs charges, duties, taxes, storage fees, return shipping costs or other carrier or administrative charges, may be charged to the recipient where applicable.

Please note that we do not accept returns for orders shipped outside the European Union.

Important: Contact Information

Please ensure that your order includes a valid telephone number and email address so that the carrier can contact you regarding delivery, customs clearance or any other shipping-related matter.

Maria Kalkoff cannot be held responsible for delays, additional charges or non-delivery resulting from the recipient's failure to provide accurate contact information, pay applicable customs charges, or respond to the carrier or customs authorities.